Losing access to your EquityZen account can be inconvenient, but it's easy to address with the following steps. This guide outlines the password reset process, troubleshooting for common issues, and how to engage support if needed.
The EquityZen platform offers an easy-to-use self-service option to reset your password if you've forgotten it. However, there are additional troubleshooting steps for situations like not receiving reset emails
Step-by-Step Instructions for Self-Service Password Reset
Navigate to the Log In Page: Go to the EquityZen Log In page, and click on the 'Forgot your password' option.
Request a Password Reset: Please follow the prompts to enter your EquityZen account's associated email address, verifying it is the correct, registered one. Afterward, input the provided security code for human verification.
Check Your Email Inbox: You will receive an email with a link to reset your password. Open the email and click the provided link. Please note, this is a one-time use link for security purposes.
Follow the Password Reset Link: Set a new password for your account and confirm the change.
Note: If you have already requested a password reset but did not reset it within 48 hours, you’ll need to re-request it by using the link sent in the original password reset email.
Troubleshooting: Not Receiving Reset Emails
If you're not receiving a password reset email:
Verify Your Email Address: Check whether the email address you entered is associated with your EquityZen account. Sometimes, users mistakenly use a different email address than the one registered.
Check Spam or Junk Folder: Ensure that the password reset email didn’t end up in your spam or junk mailbox.
Contact Support if Necessary: If the issue persists, our support team can help. Provide them with key account details such as your registered email address or an associated phone number, and we can confirm or update the email address on file if needed.
Additional Tips
Can I reset my password from the backend system?
No, due to EquityZen's security protocols, the support team cannot manually reset your password. You must use the self-service reset process.
What should I do if I encounter technical issues during the password reset?
If you're facing technical issues—such as the reset link not working—try using a different browser or device. If the problem persists, contact EquityZen support for further assistance.
How long does it take to receive a password reset email?
Password reset emails are generally sent immediately. However, delays might occur depending on your email provider. Check your spam folders if you don’t see it after a few minutes.